FAQ
Ratio Roast FAQs
☕️ Coffee & Product Questions
Q: What kind of coffee does Ratio Roast offer?
A: We specialize in small-batch, precision-roasted coffee — including single origin, blends, and custom profiles. Every roast is curated for balance, body, and brilliance.
Q: Do you offer whole bean or ground coffee?
A: All retail bags are whole bean to preserve peak freshness.
Q: Are your beans ethically sourced?
A: Absolutely. We work with importers who prioritize transparency, traceability, and direct trade only.
🚞️ Subscription & Retail Orders
Q: How does the monthly subscription work?
A: Choose your roast, bag size, and frequency — we’ll roast fresh and ship it directly to your door on your schedule. Pause, skip, or cancel anytime.
Q: Do you offer gift subscriptions?
A: You bet. Send curated Ratio Roast subscriptions with personalized notes — the ultimate gift for caffeine-loving creatives.
🏪 Wholesale Program
Q: Who is eligible for wholesale pricing?
A: Our wholesale program is open to cafés, retailers, creative studios, hospitality groups, offices, or businesses looking to serve or sell premium coffee at scale.
Q: What sizes do you offer for wholesale?
A: We offer 5lb bulk bags for service and 12oz retail-ready bags by the case ( 8 units per case)
Q: Do you offer private label or custom blends?
A: Yes — let’s co-create a signature profile that reflects your brand. Minimums apply.
Q: How do I apply for a wholesale account?
A: Fill out our short wholesale inquiry form [link] — we’ll follow up within 1–2 business days to talk shop.
🚚 Shipping & Fulfillment
Q: How long does shipping take?
A: All coffee is roasted to order. Retail orders ship within 5–7 business days. Wholesale turnaround is typically 3–5 weeks.
Q: Do you offer free shipping?
A: We offer free shipping on U.S. retail orders over $50 and on wholesale orders that meet minimum case thresholds.
🤝 Customer Support
Q: Can I update or cancel my order?
A: If your order hasn’t shipped yet, we’ve got you. Just contact us ASAP at info@ratioroast.com for your order cancellation.
Q: Something went wrong with my order — what now?
A: Reach out to us directly — we’ll make it right. Whether it’s a shipping hiccup or an off bag, your satisfaction is our top priority.